About KAIS Consulting

Allyson Friesen, Principal, KAIS Consulting, draws on over twenty years of strategic planning and process analysis experience in public, private, and not-for-profit organizations. Allyson is quick thinking, high energy, team focused, resourceful, and creative.  She utilizes a collaborative approach, bringing together sound research methods, the latest industry trends, and process systems and performance analysis, to assist organizations and individuals to achieve their peak potential.  Her areas of expertise include strategic and operational planning, community recreation and culture planning, event coordination, public consultation, performance management, staff training and development, marketing and customer service, policy development, change and project management, and process improvement.  With hands-on, front-line experience, together with a unique professional and academic repertoire, she is a natural change agent, guiding teams to learn from the past and develop a clear path to the future.

Allyson, a Lean Six Sigma Black Belt consultant and Registered Professional Planner, has a unique and broad background, incorporating local government process improvement and corporate strategic planning experience in both operational and consulting capacities.  She holds an MA in Leadership and Training from Royal Roads University in Victoria, with an emphasis on Systems Thinking and Organizational Change, a BPE in Leisure and Sport Administration from the University of British Columbia, a Diploma in Public Sector Management from the University of Victoria, and is a registered professional planner with the Canadian Institute of Planners in Ottawa.

An enthusiastic leader and teacher, Allyson has developed her expertise in strategic planning and implementation, process improvement, project management, training and facilitation, policy development and review, program evaluation, and organizational development throughout her career, including extensive experience with BC municipalities.  She has led the collaborative process of creating several city-wide Parks, Recreation and Culture master plans, strategic plans, complex studies, and policies.  Allyson contributes to professional and academic journals and has presented at local and international conferences.

In addition, she has worked in the health care sector where she trained and mentored Green Belts through process improvement projects, each one resulting in savings between $30,000 and $215,000, thousands of hours of re-deployable time, and reduced wait times for customers.  Her background also extends to adult education where she was the director of a registered trade college focused on technical training and management studies.